FAQs

Q) What is the type option?
A) Passwords can be recovered using Hashcat's different options, we need to know which one to process your upload with , choosing the incorrect type wil...
Fri, 15 Mar, 2019 at 10:10 AM
Whats the different between "I am uploading a password protected file" and "I am uploading a excel document with locked sheet or workbooks"?
A) A password protected file is a PDF / XLXS / DOCX that asks you for the password when you first open the file , A Excel document with locked sheets or wor...
Fri, 15 Mar, 2019 at 10:12 AM
I uploaded a file but received an email saying there was no order?
you must upload a file and then complete an order form which you are redirected too after the upload (even for the free 10 minutes option)
Fri, 15 Mar, 2019 at 10:12 AM
I have not received any updates since uploading my file?
A) Please be patient, it varies on our job queue,
Fri, 15 Mar, 2019 at 10:13 AM
Will my data be safe?
We do not share our uploads or passwords with any third party's and delete all data within a 30 day period, Our server are pentested frequently
Fri, 15 Mar, 2019 at 10:13 AM
I have received an email saying my password has been aborted or incorrect has type?
A) There is a most likely a problem with the format you uploaded, we currently only support the following formats :-   XLS , XLSX, DOC, DOCX, CAP, HCCAP, TX...
Fri, 15 Mar, 2019 at 10:14 AM
I have received an email saying my password could not be found?
A) While we have special Algorithms to find passwords they cannot all be found within 9 hours if they are especially complex , if you have this problem plea...
Fri, 15 Mar, 2019 at 10:14 AM
IS this ILLEGAL?
Good Question! , Whilst it is not illegal for us to "Recover" your password for you as we actually never open the content, it is illegal under the...
Fri, 15 Mar, 2019 at 10:14 AM
How do I capture a wireless file to upload?
you need some basic command line skills and several pieces of SPECIAL hardware. We will be writing this up further in the future
Fri, 15 Mar, 2019 at 10:15 AM
Can you tell me more about your  Algorithms?
We are happy too! The first step uses 128GB worth of Dictionary files with common passwords, The second step applies rules to these words and the third step...
Fri, 15 Mar, 2019 at 10:15 AM